Last Updated: 31.7.2026
This Return & Refund Policy applies to all downloadable digital PDF travel guides sold by DolphinUnion.
Since our products are instantly deliverable digital files, we operate under a final-sale policy once delivery succeeds.
We fully support customers encountering technical download or email receiving problems and offer free file resending solutions.
All goods sold on DolphinUnion are digital PDF travel guides for overseas travelers. No physical books or physical goods will be delivered. After successful payment, the PDF file will be sent to your registered email address instantly.
Due to the nature of downloadable digital content, all sales are final. We do not provide any refunds once the digital travel guide file has been delivered to your email inbox.
Please read the full product introduction, coverage destinations and service scope carefully before completing your purchase to ensure the guide matches your travel plans.
If you fail to receive or open the PDF file due to email spam filtering, link expiration or file loading errors, please contact our customer service email hello@dolphinunion.com with your order number. We will resend the digital guide file free of charge.
Refund requests will not be accepted for the following situations:
– Purchased by mistake without checking product details;
– Unable to download due to personal email/device settings;
– Already downloaded and viewed the digital guide content.
If you have any questions about our return and refund policy, please email: hello@dolphinunion.com
Q: Can I get a refund after purchasing the PDF travel guide?
Q: I didn’t receive my PDF guide after payment, what should I do?
Q: What if I cannot open or download the PDF file?
